FREQUENTLY ASKED QUESTIONS
World of Milano is a modern fashion store where style, quality, and personal service are central. We offer a carefully curated collection of clothing and accessories that respond to the latest trends and are suitable for various occasions.
World of Milano has stores in Genk and Bilzen. In both stores, you can find our complete collection and personal style advice. Visit our stores
Open continuously from Tuesday to Saturday from 9:30 AM to 6:00 PM. Closed on Monday and Sunday. (Extra openings on Sunday several times a year, check our socials)
World of Milano was founded more than 35 years ago with the aim of providing customers with a unique shopping experience where fashion, quality, and service come together.
We combine trendy collections with personal service. Our team is happy to assist customers in finding the perfect outfit and ensures that everyone feels stylish and confident. Service, quality, and experience are our top priorities. Through our professional workshop, we create custom-made clothing.
Yes, at World of Milano you will find a wide range of products for men and starting in September 2026 also for women.
Yes, in addition to clothing, we also offer accessories such as bags, belts, ties & bow ties, caps & hats, and other fashion items that perfectly complement our collections and complete outfits.
We regularly receive new items so that our collection stays up-to-date with the latest fashion trends.
Our collection consists of carefully selected brands and fashion labels known for their quality, style, and fit. We work with international and many Italian fashion houses.
Yes, through our website and social media channels, we share all new items and collections.
At World of Milano, you will find a diverse range of casual clothing, trendy outfits, and stylish items for both everyday use and special occasions.
Yes, our collections are adjusted to the season so you always find the right clothing for every moment of the year.
We regularly offer unique items or limited editions that are available in limited quantities.
Our collections are available in various sizes. The exact sizes may vary by brand or model, but our range goes from XS to 6XL.
You can contact our store or speak to our team in the store to check the availability of an item. On our webshop, you can also always consult the current stock of available items.
In some cases, it is possible to temporarily reserve an item. Please contact the store for this.
Yes, this is a very important point within our stores. Our team is happy to assist you with personal style advice and putting together a complete outfit.
Yes, our collection includes outfits for both casual moments, work and events, as well as special occasions.
We closely follow the latest fashion trends and ensure that our collection always stays current.
Yes, our team is happy to help you combine clothing items into a complete and stylish outfit.
Depending on our webshop capabilities, you can view or order certain items online through our website. We strive to make every item available online.
Select the desired item, choose your size, and add the product to your shopping cart. Then you can easily check out through our secure payment page.
If your order has not yet been processed, it may be possible to make changes. Please contact us as soon as possible for this.
Yes, as long as your order has not yet been shipped, it can usually be canceled.
After completing your order, you will receive a confirmation email with all the details of your purchase.
Depending on availability, we may offer the option to reserve an item and pick it up in-store.
No, usually you can also place an order without an account.
Yes, it is possible to place an order as a guest without creating an account.
When your order is shipped, you will receive a tracking number that allows you to track the delivery.
Yes, you can add multiple items to your cart and check out in one order.
We mainly ship within the Benelux and possibly to other European countries.
The shipping costs may vary depending on the destination and will be clearly displayed during checkout.
The delivery usually takes a few business days depending on the destination and availability of the product. Within the Benelux, we ship within 3 to 5 business days.
We work with reliable shipping partners to ensure fast and safe delivery.
The courier will usually make another delivery attempt or leave a message with further instructions.
Yes, during checkout you can provide an alternative delivery address.
If available, you can choose to pick up at one of our stores.
Yes, items can usually be returned within a certain period if they are not worn or damaged. Please refer to our return/exchange policy.
The return period is 7 days.
In many cases, an online order can also be exchanged in the store.
Depending on the return method, return costs may apply.
Items must be returned unworn, undamaged, and with original tags.
Upon receipt and inspection of the returned item, the purchase amount will be refunded via the original payment method.
This may depend on the promotional terms and is mentioned with the product or in the store.
We accept various payment methods such as Bancontact, iDEAL, credit card, and other common payment options.
Yes, all payments are processed through a secure payment environment to protect your information.
Yes, we accept both Bancontact and various credit cards.
Yes, at World of Milano you can buy gift cards that are perfect as a present. You can make these purchases through the online webshop or in the physical stores in Genk & Bilzen.
The validity of a gift card: Our gift cards never expire.
Gift cards can be used in our stores and also online.
No, making an appointment is not mandatory at all. You are always welcome to drop by our stores in Genk and Bilzen without any obligation. However, you can always make an appointment by phone or through the appointment page.
Yes, that is certainly possible. Although an appointment is not necessary, you can always contact us if you would like to come by at a quiet time for personal style advice or targeted assistance.
An appointment can be helpful if you would like detailed advice, are interested in custom solutions, need assistance in putting together an outfit, or have specific questions about workwear.
Yes, at World of Milano we offer custom tailoring for customers looking for a perfect fit and a unique, personal style.
Yes, we make custom suits. Together, we look at the style, fit, fabric, and finishing, so that the suit perfectly matches your style and preferences.
A tailored suit is suitable for both professional and personal occasions, such as work, events, parties, ceremonies, or when you want to look polished and presentable every day.
Yes, in our stores we are happy to assist you with personal advice on custom tailoring, fabrics, cuts, and finishing.
Yes, World of Milano also helps companies with professional and representative clothing for their team.
We dress, among others, restaurants, employees of auto garages, salespeople, and other professionals who want to be neatly and well-dressed for their job.
Yes, we will look together at which style, fit, and appearance best suits your company, employees, and professional environment.
Yes, we regularly assist in dressing salespeople, showroom staff, and other professionals who need to present themselves well for the day.
Yes, we would be happy to discuss together what the needs of your company are, regardless of whether it involves a smaller team or a larger group of employees.
Yes, it is possible to have a logo placed on the clothing. This way, we ensure a professional and recognizable appearance that fits your company.
Yes, we can provide workwear that is tailored to your preferences, including fit, style, and logo finishing.
Yes, World of Milano has a workshop service for alterations and adjustments to clothing items.
Yes, in our workshop we can alter garments as needed so that they fit your length and shape better.
Yes, we can alter garments so that they fit better and are more comfortable.
Depending on the garment, we can perform various alterations, and our specialists will advise on this.
For more information about which items are eligible for workshop adjustments, it's best to get in touch or ask directly in the store.
Yes, at our store in Bilzen you can easily park, both above ground and underground. In Bilzen, parking is free for the first 2 hours. In Genk, you can park at the Fruit Market, right in front of the store. Parking at the Fruit Market in Genk is free for the first hour.
Yes, both in Bilzen and in Genk there are parking options nearby or very close to the store, so you can easily stop by.
You can stay updated on new products, collections, and promotions by joining our community via WhatsApp or by leaving your email address.
Yes, you can join our WhatsApp community to receive updates, news, and inspiring content from World of Milano. You can do this via the following link: Become a member of our WhatsApp community
Yes, you can also leave your email address to stay updated on news, promotions, and new collections.
Through WhatsApp or email, we keep you updated on new collections, exclusive items, promotions, inspiration, and important updates from World of Milano.
Klanttevredenheid
Met een gemiddelde klantbeoordeling van 4.8/5, gebaseerd op de echte reviews van tienduizenden tevreden klanten, bent u bij ons verzekerd van de hoogste kwaliteit en service.
SIMPLE RETURNS
Geniet bij ons van 7 dagen bedenktijd, waarbinnen u uw aankoop eenvoudig kunt omruilen of retourneren.
PERSONAL ADVICE
Our experts are happy to assist you online at info@worldofmilano.be or visit one of our three stores for top service.
Snelle Verzending
Delivery within 1–2 days in the Benelux. Your order is shipped daily and is always traceable.
SAFE PAYING
Pay easily and 100% securely via iDEAL, Bancontact, or PayPal.